Website help guides
Common website problems explained in plain English, with the causes, the steps to fix them yourself, and the point at which it makes sense to ask for help.
Any website
How do I give a developer access to my website safely without sharing my password?
Give a developer their own login, not your password. Steps for Shopify, WordPress, Wix, Squarespace and Webflow, and how to remove access afterwards.
How much does it cost to fix a website in the UK?
UK website fixes usually cost £40 to £300 for a small job. Compare freelancer hourly rates, agency minimums, retainers and fixed-price fix services.
Should I fix my website or rebuild it?
Fix the site if the platform is still supported and the problems are specific. Rebuild if it cannot be updated safely or no longer fits the business.
Who can fix my website if my web designer has disappeared?
If your web designer has gone quiet, another developer can take over. How to regain access to your domain, hosting and admin, and who to ask for help.
Why are emails from my website contact form not arriving?
Contact form emails usually go missing because of spam filtering, a bad from address or missing SPF and DKIM records. How to check and fix each cause.
Why is my website not showing as secure?
A "Not secure" warning means a missing, expired or mismatched SSL certificate, or insecure content on the page. How to check and fix it on each platform.
Why is my website so slow, and what can I fix myself?
Slow websites are usually caused by oversized images, too many apps or plugins, third-party scripts or weak hosting. What to test and safely fix yourself.
Shopify
How do I find someone to fix my Shopify store in the UK?
Where UK store owners can get a Shopify problem fixed: Shopify support, the Partner Directory, freelancers, agencies and fix services, and what to ask.
How do I remove leftover app code from my Shopify theme after uninstalling an app?
Uninstalled Shopify apps can leave snippets and render tags in your theme. How to find and remove leftover app code safely, and when to leave it alone.
What is a Shopify collaborator request and is it safe to accept?
A Shopify collaborator request lets a developer work on your store with their own login and permissions you choose. How to approve, limit and remove it.
Why does my Shopify store look wrong on mobile?
Shopify mobile layout problems usually come from section settings, custom code, oversized images or apps. How to find the cause and test on a real phone.
Why is my Shopify add to cart button not working?
A Shopify add to cart button usually fails because of an app conflict, leftover app code or a theme error. How to test each cause and fix it safely.
Why is my Shopify checkout not working or customers cannot pay?
Shopify checkout problems usually come from payment setup, test mode, missing shipping rates or market settings. How to check each and place a test order.
WordPress
How do I fix "There has been a critical error on this website" in WordPress?
The WordPress critical error is nearly always a plugin, theme or PHP version fault. Use the recovery mode email or rename the plugin folder to get back in.
How do I fix the WordPress white screen of death?
A blank white WordPress page is usually a plugin or theme conflict, exhausted PHP memory or a stale cache. Follow these recovery steps in order.
My WordPress site broke after an update. What should I do?
If WordPress broke after an update, find out what updated, roll that plugin or theme back to its previous version, or restore your host’s backup.
What is a WordPress application password and is it safe to give one to a developer?
A WordPress application password lets a tool or developer connect through the REST API without your login password. You can revoke it at any time.
Why is my WooCommerce checkout not working?
WooCommerce checkout problems usually come from payment gateway settings, cached cart or checkout pages, a plugin conflict, SSL or missing shipping zones.
Why is my WordPress contact form not sending emails?
WordPress contact forms usually fail because the site sends mail through PHP mail, which inboxes reject. An SMTP plugin and a proper mail service fix it.
Wix
How do I connect my domain to Wix, and why is it not working?
Connect a domain to Wix by changing nameservers or pointing DNS records. Why it can take up to 48 hours, and how to keep your email working.
Why does my Wix site look wrong on mobile?
Wix keeps a separate mobile layout, so desktop edits can leave overlapping or oversized elements on phones. How to fix it in the mobile editor.
Squarespace
How do I add someone to help with my Squarespace site?
Invite a contributor from Settings, then Permissions, in Squarespace. They log in with their own account, so you never share your password.
Why is my Squarespace form not sending me emails?
Squarespace form emails go missing when the storage setting has no email address or the wrong one, or the message lands in spam. How to check and fix it.