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webfixed

Four steps

How WebFixed works

You describe the problem, give us access to your website once, and accept a fixed price before any work starts. This page explains each step in more detail.

  1. 1

    Tell us what’s wrong

    Start with your website address and a description of the problem in your own words. You don’t need to know the technical name for anything.

    We then ask a few follow-up questions. They change depending on your answers, so someone with a checkout problem is asked different things from someone whose contact form has stopped sending. If you don’t know an answer, you can skip the question.

    You also tell us how urgent it is, for example whether the site is down and costing you sales, or whether it can wait a few days. That helps us plan the work and the price.

  2. 2

    Give us access, once

    We need to get into your website to fix it, but you never need to send us your password. You set up access once for each website and it stays in place for future requests.

    Shopify
    We send a collaborator request from our Shopify Partner account, and you approve it in your store admin. It doesn’t use one of your staff accounts.
    WordPress
    You follow a link to your own dashboard and click Approve. WordPress creates an application password that only WebFixed can use.
    Wix, Squarespace and Webflow
    You invite us as a contributor from your site settings. We show you exactly where to find the option.

    You can remove our access at any time from your own platform settings.

  3. 3

    Get a fixed quote

    We look at the problem and send you a fixed price, including VAT, with a timescale for the work. One-off fixes start from £39.

    If you’re happy, you accept the quote and pay by card. Nothing is charged before you accept. You can save your card to your account so that accepting future quotes only takes a moment.

  4. 4

    We fix it

    We make the fix and test it on phones and computers before we tell you it’s done.

    You can follow progress from your account and send us messages there while we work. If we need something from you, we’ll ask in the same place.

    If we can’t fix the problem, we’ll explain why and give you your money back.

Your websites, saved in your account

Each website you send a request for is saved to your account along with its access. The next time something goes wrong, you pick the website and describe the problem, and we can start looking straight away.

If you look after more than one website, add each of them to the same account. Your past requests, quotes and messages stay with the website they belong to.

  • Access set up once for each website
  • Past requests and messages kept together
  • Card saved for quicker payment, if you choose

Monthly plans

If you would like ongoing help rather than paying for each fix, you can choose a monthly plan. All prices include VAT and you can cancel at any time.

Chat

£29 per month

Help at any hour from our support assistant, which knows your site and your platform.

Care

£149 per month

A person on our team fixes problems and makes small changes for you.

Managed

£995 per month

We look after the whole site, including updates, backups and ongoing improvements.

Compare plans

Ready to send a request?

It takes a few minutes and it’s free. You’ll only pay if you accept our quote.

Get help now